This page will address common technical problems, provide links to all software needed for the website, and provide contact information to tech individuals. It is highly recommended that you use Internet Explorer 5.0 or newer to view this program.

1. System Requirements 
2. Where to Get Plug-Ins and Other Software 
    · How to Check Which Version of a Plug-In You Have
3. Problems Viewing this Website: 
    · How to Maximize Your Browser Window
    · How to Change Your Screen Resolution
4. Help Playing the Videos 
    · Problem: No Video
       · · How to Install the RealOne Plug-In from the Internet
    · Problem: No Sound
5. Problem with PDFs (Acrobat files) 
    · Enlarging the PDF Window
6. Contact a Real Person 

1. System Requirements
This program was designed to be used with the following operating systems, browsers and plug-ins:

2. Where to Get Plug-Ins and Other Software

Get Browser Software Here

Download the latest version of Microsoft Internet Explorer here. (recommended browser)

Download the latest version of Netscape here.

Get Plug-Ins Here

To play videos over the Internet, get RealOnePlayer here. How? Check here to see if your computer system meets the requirements for RealOne Player.

Get the latest version of Adobe Acrobat Reader here.

How to Check Which Version of a Plug-In You Are Running: 1. Open the program for which you wish to check the version. Click on "Help" on the toolbar. 2. Look for "About [program name]" and select it. A window with the version information will open up.

3. Problems Viewing the Site

Make sure you can see the website properly. So you don't have to scroll horizontally, make sure you have done the following two things:

1. Maximize your browser window.
2. Make sure your screen resolution is 800 x 600 or greater for optimal viewing.

How to Maximize Your Browser Window
To maximize your browser window click on the Maximize Window icon in the upper right hand corner of your browser (i.e. Netscape or Internet Explorer) window.

How to Change Your Screen Resolution
1. Minimize all open windows on your desktop by clicking on the Minimize Window icon .
2. Right-click on your desktop and select "Properties."
3. Click on the "Settings" tab.
4. In "Desktop Area" move slider to read 800 X 600 (or a greater number if you prefer).

5. Click "Apply" and the "OK" when the "Display Settings" box pops up.
6. Click "OK" again to close the "Display Properties" window.
7. Maximize your browser window.

4. Help Playing the Videos
The videos for the Domestic Violence Virtual Trial are designed to be viewed using the version RealOne Player. It is highly recommended that you use RealOne Player when playing the videos over the Internet. Trying to play these videos over the Internet with versions of RealPlayer earlier than RealOne Player do not work very well. You must have IE 5.0 or newer installed in order to install RealOne Player.

Problem: No Video
If you are unable to view the video, then probably you don't have the correct plug-in. You will need to download and install this plug-in.

How to Download & Install the RealOne Plug-In from the Internet:
1. If you are running Windows 95 or better, click here.
2. Look for and click on it.
3. Then look for "Download the Free RealOne Player." (Yes, it is redundant - but necessary.)
(Note to NM State Court Employees: If you get an error message it is possible that the site coordinator may need to log on to your computer using the site coordinator username and password.)
4. A "Save To" dialog box will pop up. You just need to choose a location on your computer where you will store the install file. (The plug-in file name will already be filled in.)
5. Click OK. A download display will appear and the file will begin to download automatically.
6. When the file has completed downloading, click on the "Show File Location" button.
7. Windows Explorer will pop up with the correct install file highlighted. Double-click this file. RealOne Player will now install.
8. An installation wizard will guide you through the process (keep default selections). The install should take just a few minutes. Keep defaults, then click finish.
9. You will need to restart your computer.

Problem: No Sound
If you don't have sound, you either need to adjust the volume or it is possible that your computer does not have sound capability.

1. First make sure your speakers or headphones are on.
2. Now check the volume. There are two main places to check: in the RealPlayer window and on the right-hand side your Start bar.

• In the RealPlayer window the volume control is a slider located on the lower right side. There is also a Mute button that should NOT be activated. Look at both.
• On your Start bar, look at the lower right part of the bar, called the tray. You will see a speaker or megaphone icon there. Click on it and adjust the volume using the slider. If you don't see the icon, your sound hardware may have been disabled.

5. Problems with PDFs (Acrobat files)
If you are having problems displaying the PDFs (Acrobat files), make sure you have Adobe Acrobat Reader version 6.0. If the document will not open, you may have an old version of Acrobat Reade. Try downloading and installing the version 6.0 plug-in above. Make sure to uninstall any old versions of Acrobat first!

6. Contact a Real Person

• Technical Problems
  If you are having technical problems with the website and none of the above Help sections addresses your problem, contact David Farris at dfarris@unm.edu.
• Content-Related Questions
  If you have questions about the materials contact Paul Biderman at biderman@unm.edu or call 277-8789.